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Privacy Policy

Last updated: March 2026 · Teddy's Cleaning Systems (ABN 23 659 484 049)

This Privacy Policy explains how Teddy's Cleaning Systems ("TCS", "we", "us") collects, uses, and protects your personal information when you use the Teddy AI service. We are committed to handling your data responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

Data Type	What We Collect	How
Identity	Full name, business name	Questionnaire & signup
Contact	Email address, phone number	Questionnaire & signup
Business Details	Industry, services offered, service areas, business goals, team size	Onboarding questionnaire
Payment	Billing details processed via Stripe	Stripe checkout (we never see or store card numbers)
AI Interactions	Messages to/from your AI assistant, business communications processed by the AI	Telegram bot interactions
Technical	IP address, browser type (on website visits)	Server logs

2. How We Use Your Information

We use your information for the following purposes:

• Providing the service: To set up and operate your AI assistant, build your website, and configure your business tools
• Building your website: To design a website that accurately represents your business
• AI processing: To enable your AI assistant to handle customer inquiries, bookings, invoices, and other business communications on your behalf
• Notifications: To send you service notifications, billing reminders, and important updates about your account
• Improvement: To improve the Teddy AI platform, fix bugs, and develop new features (using aggregated, anonymised data only)
• Support: To assist you when you contact us for help

3. AI Data Processing

Key details about how the AI handles your data:

• Your AI assistant runs on a dedicated server — not shared with other clients
• All data is processed and stored in the Sydney AWS region (ap-southeast-2), Australia
• The AI uses your business data solely to provide its service to you
• We do not use your business data to train general AI models
• AI conversation logs are retained on your server for your reference and can be exported or deleted upon request

4. No Selling of Data

We will never sell your personal information or business data to third parties. This is a core commitment, not just a legal requirement.

5. Cookies & Tracking

We use minimal cookies:

• Authentication session cookie: Required to keep you logged in to the Teddy AI dashboard
• We do not use advertising cookies, tracking pixels, or third-party analytics cookies
• No data is shared with ad networks

6. Data Retention

Status	Retention Period	Details
Active subscriber	Duration of subscription	All data retained on your dedicated server
After cancellation	30 days	Data available for export. After 30 days, server data is permanently deleted
Payment records	7 years	Retained for tax/accounting compliance (via Stripe)
Questionnaire data	Until account deletion	Deleted when server is decommissioned

7. Third-Party Services

We use the following third-party services to operate Teddy AI:

• Stripe (stripe.com) — Payment processing. Stripe handles all card data under their own PCI-DSS compliant privacy policy. We never see or store your card numbers.
• Amazon Web Services (AWS) (aws.amazon.com) — Server hosting. Your dedicated server runs in the Sydney region (ap-southeast-2), Australia.
• Telegram (telegram.org) — Messaging platform for AI assistant interactions. Messages are processed via Telegram's API and stored on your dedicated server.
• Supabase (supabase.com) — Authentication and database for the Teddy AI dashboard.

Each third-party service is subject to their own privacy policy. We only share the minimum data necessary for each service to function.

8. Australian Privacy Principles (APPs) Compliance

TCS complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Key aspects:

• APP 1 — Open & transparent: This policy describes our data practices clearly
• APP 3 — Collection: We only collect information necessary to provide the service
• APP 5 — Notification: We inform you at or before the time of collection
• APP 6 — Use & disclosure: We use data only for its stated purpose
• APP 8 — Cross-border disclosure: All primary data is stored in Australia. Third-party services (Stripe, Telegram) may process data internationally per their policies
• APP 11 — Security: We take reasonable steps to protect your data from misuse, interference, and loss
• APP 12 — Access: You can request access to your personal information at any time
• APP 13 — Correction: You can request correction of inaccurate information

9. Your Rights

You have the right to:

• Access your personal data — request a copy of all data we hold about you
• Correct inaccurate data — let us know and we'll update it promptly
• Export your data — request a copy of your AI conversation logs, website files, and business data
• Delete your data — request deletion of your data (subject to legal retention requirements)
• Withdraw consent — opt out of non-essential communications at any time

10. Data Security

We protect your data with:

• SSL/TLS encryption for all data in transit
• Encrypted storage on dedicated AWS servers
• Access controls limiting who can access your server
• Regular security updates and monitoring
• Stripe PCI-DSS compliance for payment data

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. If we become aware of a data breach affecting your information, we will notify you promptly in accordance with the Notifiable Data Breaches scheme.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Teddy AI dashboard. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

12. Contact & Complaints

For privacy inquiries, data requests, or complaints:

• Email: [email protected]
• General support: [email protected]
• Phone: 0401 572 188
• Entity: Teddy's Cleaning Systems (ABN 23 659 484 049)
• Location: Melbourne, VIC, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).